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Product safety


At Rall Guitars & Tools, we take great care to present our products to you in as much detail and accuracy as possible. With great care and dedication, we describe our products in words and pictures and provide technical information to help you make the best possible purchase decision.

As a family business, we always strive to guarantee the highest quality standards. However, technical progress, a limited number of employees and other circumstances may occasionally mean that not all information is complete or perfect.

If you notice any inconsistencies or errors, please let us know. Your feedback helps us to improve our processes and process your requests as quickly as possible. Thank you for your trust and support!


Manufacturer and distributor information

Rall Guitars & Tools (Inh. Andreas Rall)
Hauptstrasse 63
82380 Peißenberg
Peißenberg, Germany

Phone: +49 (0) 8803 4885656
E-Mail: info@rall-online.net

 


Product information

Our products, including our instruments, tools and accessories, are manufactured to the highest standards and meet the requirements of product safety regulations and applicable legal requirements.

  • Products: Guitar making material, spare parts, tools, accessories
  • Identificatin features: Item number and product name are noted on the products. The serial number is noted on relevant products.

Legal markings

All Rall Guitars & Tools products bear the CE mark where required and meet the requirements for safety and environmental compatibility.


Consumer information

Please refer to the enclosed instructions for use and safety guidelines to help you use our products safely. You can download the relevant documents directly from the product description ath the shop where required.


Contact in case of defects or complaints

If you have any questions, problems or complaints about our products, you can contact us using the contact information above. We will endeavor to resolve your concerns as quickly as possible.


Recall and repair service

We are obliged to take immediate action in the event of safety problems. Please inform us if, in your opinion, a product is not safe.