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Delivery

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

Dispatch costs are the following:
(inclusive of legally applicable VAT otherwise nothed by
(³) what means without legally applicatable VAT)

Domestic deliveries (Germany): 

[DHL Parcel Germany]
Germany: 5.80€
From 150€ value of goods we don’t charge any shipping costs.

 

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries (up to 31.5kg):
(DHL Premium Paket is not to be confused with DHL Express - the runtime information from DHL for Premium Parcels applies)

[DHL Premium Parcel EU]
Andorra, Aruba, Austria Österreich, Belgium Belgique / België , Bonaire, Sint Eustatius and Saba, Bulgaria България , Cayman Islands, Croatia Hrvatska, Curaçao, Cyprus, Czech Republic Česká republika, Denmark Danmark, Estonia Eesti , Faroe Islands Føroyar, Finland Suomi , France, French Guiana, French Polynesia, Gibraltar, Greece Ελλάδα , Greenland, Guadeloupe, Guernsey, Hungary Magyarország , Iceland Ísland, Ireland, Isle Of Man, Italy Italia, Jersey, Latvia Latvija, Lithuania Lietuva, Luxembourg, Malta, Martinique, Mayotte, Monaco, Montserrat, Netherlands Nederland, New Caledonia, Pitcairn Island, Poland Polska, Portugal, Reunion, Romania România, San Marino, Sint Maarten, Slovakia Slovenská republika, Slovenia Slovenija , Spain España, St. Helena, St. Pierre and Miquelon, Sweden Sverige, Turks and Caicos Islands, United Kingdom, Vatican City State (Holy See), Virgin Islands (British), Wallis and Futuna Islands

Parcel up to 2Kg 17.00€ / from 150€ only 10.00 plus 1.25€ per Kg

[DHL Premium Parcel Europe Non-EU]
Aland Islands, Albania Shqipëria, Belarus Республика Белоруссия , Bermuda, Bosnia and Herzegovina, Bouvet Island, Liechtenstein, Moldova Republic of, Montenegro Црна Гора, North Macedonia Македонија, Norway Norge, Serbia Србија, Svalbard and Jan Mayen Islands, Switzerland Suisse / Schweiz, Ukraine Україна

Parcel up to 2Kg 19.50€³ / from 150€ only 12.50€³ plus 1.50€³ per Kg

[DHL Premium Parcel World 4]
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey

Parcel up to 2Kg 30.75€³ plus 2.90€³ per Kg

[DHL Premium Parcel World 5]
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, Canada,China People's Republic, East Timor, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos People's Democratic Republic, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan (PRC), Tajikistan, Thailand, Turkmenistan, USA , Uzbekistan, United Arab Emirates, Vietnam, Yemen

Parcel up to 2Kg 37.00€³ plus 5.20€³ per Kg

[DHL Premium Parcel World 6]
Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Republic of, Costa Rica, Cuba, Dem. Republic of the Congo, Djibouti, Dominica, Dominican Republic, Ecuador, EI Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Island, Mauritania, Mauritius, Micronesia, Mozambique, Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Rwanda, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, St. Christopher and Nevis, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Tanga, Tanzania United Republic, Togo, Trinidad and Tobago, Tristan da Cunha, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe

Parcel up to 2Kg 44.95€³ plus 7.35€³ per Kg

[Priority Mail International]
For Deutsche Post listed countries only (app. 60 countries worldwide). Please choose this shipping method if:
The total invoice amount is below 50EUR
The consignment is to be delivered outside Germany
if no dangerous goods (solvent-based adhesives, sprays, etc.) is included
it is light (<2000g) and small commodity
Minimum dimensions: L: 140 mm W: 90 mm
Maximum dimensions: L + B + H = 900 mm no length greater than 600 mm

Light Mail shipping up to 0.5 kg 8.50 € / up to 1.0 kg 13.50 € / to max. 2.0 kg 25.50 €

 

Delivery periods

 

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 3 - 9 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

 

Minimum order value

The minimum order value is: 5.00 €.

 

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

-  Payment in cash at the time of collection
-  Prepayment via transfer
-  Cash on delivery
-  Payment via credit card
-  Payment via PayPal
-  Payment via PayPal Express
-  Payment by invoice
-  Payment via Sofortüberweisung [immediate transfer]
-  Payment via Giropay

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
-  Payment via credit card
-  Payment via PayPal
-  Payment via PayPal Express
-  Payment via Giropay


Further details on payment

 

Payment by invoice is only for authorities and public institutions.

The invoice amount is to be settled at the time of payment on invoice within 14 days.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:


Commerzbank vormals Dresdner Bank
Marienplatz 13-15
82467 Garmisch-Partenkirchen / Germany
Zahlungsempfänger: Andreas Rall
IBAN: DE02703800060701108800
BIC: DRESDEFF703

 

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

 

 

 

 

 

What to do in case of transport damage?

Leave product and packaging as they came!
Do not change and use it!
Report the damage to the freight carrier and create a detailed damage report
(DHL: damage affirmation through the driver. Send the damage report within 24 hours to us - without these any regulation possible).
Afterwards contact us: +49 (0) 8803 488 5656
Return damaged goods in no case without consulting us.